Privacy Policy

1. Information We Collect

We collect only the information required to process your orders and improve your experience. This includes:

Information you give us directly

• Name, shipping and billing address, phone number, email address (order checkout).
• Age, gender and health condition inputs (BMI Calculator — stored only in your browser, never transmitted to us).
• Payment information (processed directly by our payment gateway Razorpay; we do not store your card / UPI details).
• Communications with our support team.

Information collected automatically

• Browser type, device type, operating system, IP address.
• Pages visited, time on site, referral source (via Google Analytics, if enabled).
• Cookies and similar technologies (see Cookies section below).

2. How We Use Your Information

• To process, dispatch and deliver your orders.
• To send you order confirmations, shipping updates and delivery notifications.
• To respond to your enquiries and provide customer support.
• To send occasional marketing communications about new products and offers (only if you have opted in — you can unsubscribe anytime).
• To detect and prevent fraud, and to comply with legal obligations.
• To improve our website, products and services based on aggregated usage patterns.

3. Payment Information

All payments are processed via Razorpay, a PCI-DSS compliant payment gateway. We do not store your credit / debit card numbers, CVV, UPI PIN, or netbanking credentials on our servers. Payment tokenization and refund handling are governed by Razorpay's own privacy policy.

4. Sharing Your Information

We do not sell your personal information to anyone. We share your details only with:

• Courier partners (Delhivery, Shiprocket, India Post) — to deliver your order.
• Payment gateway (Razorpay) — to process transactions.
• Statutory authorities — where required by law, court order, or valid regulatory request.
• Service providers — our hosting provider, email service, and analytics tools, bound by confidentiality obligations.

5. Cookies & Tracking

We use cookies to keep your shopping cart, remember your preferences, and understand aggregate site usage. You can disable cookies in your browser settings, but some features (such as checkout) may not work correctly without them.

6. Data Retention

Order-related information is retained for 7 years to comply with GST and income tax record-keeping requirements. Non-transactional data (newsletter subscribers, contact enquiries) is kept until you request deletion.

7. Your Rights

Under Indian data protection principles you have the right to:

• Request a copy of the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data (subject to legal record-keeping requirements).
• Withdraw consent for marketing communications at any time.

To exercise these rights, email sales@milletweightloss.com. We will respond within 30 days.

8. Data Security

We use SSL (HTTPS) encryption on all pages, secure hosting on Hostinger with server-level firewalls, and follow reasonable technical and organisational safeguards. No online transmission is 100% secure; if you suspect misuse of your account, please notify us immediately.

9. Children's Privacy

Our services are not directed at persons under 18. We do not knowingly collect data from minors. If you believe a minor has provided us information, contact us and we will delete it.

10. Changes to This Policy

We may update this policy periodically. The “Effective from” date at the top of the page will reflect the latest revision. Continued use of our website after changes constitutes acceptance.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are:

Trading Name

MilletWeightLoss.com

Legal Entity

Aquarium Science Corporation

Registered Address

64/71, Pillayar Kovil Street, Kattoor, Coimbatore – 641009, Tamil Nadu, India

GST

33AZRPC6882E1Z6

FSSAI

22426565000137

Support

sales@milletweightloss.com · +91 82484 27473