Refund & Return Policy
Because we sell sprouted grain products intended for direct human consumption, our returns policy is designed around food safety, hygiene, and applicable FSSAI regulations.
1. No Returns on Food Products
All products sold at MilletWeightLoss.com — sprouted millet flakes, sprouted rice flakes, combos and related consumables — are food items intended for direct human consumption. In line with FSSAI food safety guidelines, once a food package leaves our facility, it cannot be re-stocked, re-sold, or accepted back into inventory.
By placing an order you acknowledge and accept that these items are non-returnable and no cash refund will be initiated on account of change of mind, delayed use, incorrect ordering, taste preference, or dietary reconsideration.
2. When You Are Eligible for a Free Replacement
We will ship you a free replacement (or issue store credit at our discretion) in the following situations:
- Product arrived physically damaged — packaging torn, contents spilled, tampered seal.
- Product is defective — moisture damage, foreign body, visible contamination or spoilage on unboxing.
- Wrong product delivered — you received an item that does not match your order confirmation.
- Manufacturing date / batch mismatch — product delivered with less than 30 days shelf life remaining.
3. How to Raise a Replacement Claim
- Contact us within 48 hours of delivery at sales@milletweightloss.com or WhatsApp +91 82484 27473.
- Include your order ID, a clear photograph of the outer packaging, a photograph of the batch label, and a photograph of the issue itself.
- Our team will verify within 2 business days and confirm the replacement.
- Replacement will be shipped within 3–5 business days of claim approval, at no additional cost to you.
4. Cancellations
Orders may be cancelled before dispatch for a full refund to the original payment method. Once your order has been handed to the courier partner and you have received the shipping notification, it cannot be cancelled and this Refund & Return Policy applies.
To cancel an unshipped order, email sales@milletweightloss.com with your order ID within 4 hours of placing the order. Refunds on cancelled orders are processed within 5–7 business days to the original payment source.
5. Refund Timelines & Process
Where a refund is applicable (cancellation before dispatch, or where replacement is not possible), refunds are processed as follows:
| Payment Method | Refund Timeline |
|---|---|
| UPI / Wallets | 3–5 business days |
| Debit / Credit Card | 5–7 business days |
| Netbanking | 5–7 business days |
| Cash on Delivery (COD) | Bank transfer within 7 business days on sharing account details |
6. Non-Deliveries & Failed Attempts
If a shipment is returned to us because of incorrect address, refused delivery, or 3+ unsuccessful delivery attempts, we will refund the product value minus a ₹150 re-shipping and handling charge. We do not offer free re-shipping on returned-to-origin (RTO) orders due to the perishable nature of food.
7. Contact
- Trading Name
- MilletWeightLoss.com
- Legal Entity
- Aquarium Science Corporation
- Registered Address
- 64/71, Pillayar Kovil Street, Kattoor, Coimbatore – 641009, Tamil Nadu, India
- GST
- 33AZRPC6882E1Z6
- FSSAI
- 22426565000137
- Support
- sales@milletweightloss.com · +91 82484 27473