Customer Service – Millet Weight Loss

Last Updated: April 18, 2026

Welcome to Millet Weight Loss Customer Service. We are here to help you with any questions, issues, or concerns you may have. Your satisfaction is our top priority. Please review the information below, and do not hesitate to reach out if you need further assistance.

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1. How Can We Help You?

We offer support for the following topics:

• Order issues (digital and physical products)

• Account management

• Billing and payments

• Product questions

• Technical support (website, downloads, login issues)

• Returns, refunds, and exchanges

• General inquiries

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2. Contact Methods

2.1 Email Support

Email: support@milletweightloss.com
Response time: Within 24 hours (Monday – Friday)
For urgent matters: Please include “URGENT” in the subject line

2.2 Contact Form

Visit our Contact Us page and fill out the form. We will respond as quickly as possible.

2.3 Phone Support

Phone: (+91)-93600 63000 (+91)-98409 11833

Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

Weekend: Saturday, 10:00 AM – 2:00 PM (EST) – Limited support

Sunday: Closed (voicemail available)

2.4 Live Chat

Available on our website during business hours. Look for the chat icon in the bottom right corner.

2.5 Mailing Address (for formal correspondence)

Millet Weight Loss
17/1A, Palakkad main road , Kuniyamuthur, Coimbatore – 641008. Tamil Nadu, India

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3. Support 24/7

Need help at any time of day or night? Our 24/7 support team is available around the clock for urgent issues.

24/7 Contact:
Email: urgent@milletweightloss.com (for critical matters only)
Emergency form: Available on our Contact Us page – select “Urgent 24/7 Support”

What qualifies as urgent?

• Unable to access purchased digital products

• Billing errors or duplicate charges

• Account locked or hacked

• Website technical issues preventing checkout

Non-urgent inquiries (responses within 24 hours):

• General questions about millets or recipes

• Product recommendations

• Feedback and suggestions

• Collaboration requests

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4. Frequently Asked Questions (FAQ)

Before contacting us, please check our full FAQ page for quick answers. Here are the most common customer service questions:

4.1 Orders & Purchases

Q: How do I download my digital purchase?
A: After purchase, you will receive an email with a download link. You can also access your downloads from the “My Account” page under “Order History.”

Q: I did not receive my order confirmation email.
A: Please check your spam or junk folder. If you still cannot find it, contact us with your email address and payment details.

Q: Can I cancel my order?
A: Digital products cannot be canceled after download. Physical products may be canceled within 2 hours of purchase. Contact us immediately.

4.2 Refunds & Returns

Q: What is your refund policy?
A: Digital products are non-refundable. Physical products may be returned within 14 days of delivery, unopened and in original condition. See our full Refund Policy for details.

Q: How do I request a refund?
A: Email us at refunds@milletweightloss.com with your order number and reason for refund. We will respond within 3 business days.

4.3 Account Issues

Q: I forgot my password.
A: Click “Forgot Password” on the login page. A reset link will be sent to your email.

Q: How do I delete my account?
A: Email privacy@milletweightloss.com with “Delete My Account” in the subject line. We will process your request within 7 business days.

4.4 Technical Issues

Q: The download link is not working.
A: Try using a different browser or clearing your cache. If the issue persists, contact us with your order number.

Q: The website is not loading properly.
A: Please clear your browser cache and cookies. If the problem continues, email us with screenshots and your browser version.

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5. Order Support

5.1 Digital Orders

• Delivery: Instant after purchase (via email and account dashboard)

• Format: PDF, EPUB, or other digital formats

• Access: Unlimited downloads within 30 days of purchase

5.2 Physical Orders

• Processing time: 2-3 business days

• Shipping time: 5-10 business days (domestic), 10-20 business days (international)

• Tracking: Provided via email once shipped

5.3 Check Order Status

You can check your order status anytime by:

1. Logging into My Account

2. Clicking Order History

3. Viewing the status of each order

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6. Billing & Payments

6.1 Accepted Payment Methods

• Credit/Debit Cards (Visa, MasterCard, American Express, Discover)

• PayPal

• Apple Pay

• Google Pay

6.2 Currency

All prices are listed in USD ($) unless otherwise stated.

6.3 Taxes

Applicable taxes are calculated at checkout based on your location.

6.4 Billing Issues

If you notice an incorrect charge, contact us immediately at billing@milletweightloss.com. Please include:

• Your order number

• Date of charge

• Amount charged

• Screenshot of the charge (if available)

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7. Returns & Refunds (Summary)

For full details, please review our Return & Refund Policy page.

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8. Escalation Process

If your issue is not resolved to your satisfaction, you may escalate it:

Step 1: Contact customer service (response within 24 hours)
Step 2: Request a supervisor (response within 48 hours)
Step 3: Email the Customer Service Manager directly: manager@milletweightloss.com
Step 4: Submit a formal complaint to complaints@milletweightloss.com

We take all complaints seriously and will respond within 5 business days.

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9. Response Time Guarantee

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10. Holiday Hours

Customer service hours may change during the following holidays:

• New Year’s Day – Closed

• Independence Day (July 4) – Closed

• Thanksgiving Day – Closed

• Christmas Day – Closed

• Day after Christmas – Limited hours (10 AM – 2 PM)

During holidays, email responses may take up to 48 hours.

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11. Accessibility Support

We are committed to serving all customers, including those with disabilities.

Accessibility assistance:

• Alternative formats available upon request (large print, audio, accessible PDF)

• Phone support for those unable to use email or web forms

• TTY/TDD services available upon request

Contact accessibility team: accessibility@milletweightloss.com

See our full Accessibility Page for more details.

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12. Customer Feedback

We value your feedback! Please let us know how we can improve our customer service.

Send feedback to: feedback@milletweightloss.com

Customer satisfaction survey: After each support interaction, you may receive a brief survey. Your responses help us serve you better.

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13. Fraud & Dispute Resolution

If you believe there is fraudulent activity on your account or an unauthorized charge, please:

1. Contact us immediately at fraud@milletweightloss.com

2. Contact your bank or credit card company

3. File a report with local authorities if necessary

We will cooperate fully with any fraud investigation.

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14. Business Hours (Summary)

24/7 email support is available every day, including Sundays and holidays, for urgent matters only.

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15. Contact Information Summary

Phone: +91 93600 63000
Mailing Address: 17/1A, Palakkad main road , Kuniyamuthur, Coimbatore – 641008. Tamil Nadu, India

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16. Thank You

Thank you for choosing Millet Weight Loss. We appreciate your business and are committed to providing you with the best possible customer service experience. We look forward to helping you achieve your health and weight loss goals.